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For some time, I have been struggling with hospital wayfinding: how to make it better for our clients, and thus for hospital visitors. What I have found is wayfinding, like other big design problems in healthcare, traces its roots to understanding cognitive functions and how people process information, universally. Wayfinding will be solved when we […]
August 15, 2014
Earlier this week, I had the occasion to visit Milwaukee. The trip was a mixture of business and pleasure. Including the airline arrival, I was able to sample four separate modes of transportation by limiting myself to the urban core during my stay. What I noticed from each of the experiences was how drastically they differed based on my […]
August 13, 2014
In past blog posts related to healthcare projects, I probed the value of process over people. To clarify, I am not implying people are not important, only that a process govern the way people interact at all times—a process that is well constructed and not easily changed by the very people who attempt to work within […]
July 22, 2014
Retail healthcare has been a trending topic of discussion, growing in prominence over the past four plus years. At first, it was a novelty: can healthcare learn from retail? Should they? Then there were baby steps, like mimicking, for healthcare adopting retail: creating clinics (bringing care to the customer), increasing social media presence (branding), and improving […]
July 8, 2014
Two weeks ago, I had the privilege of touring the new Exempla St. Joseph replacement hospital in Denver. The project is known there as St. Joe Heritage or simply “Heritage”. Designed by ZGF with local architectural participation, and constructed by Mortenson, with local construction participation, it is massive—at one time the largest healthcare project in […]
June 20, 2014
Daniel Sinnott, CEO of his eponymous executive search firm, wrote a thoroughly excellent piece on how healthcare CEO searches should adapt to find more appropriate candidates. Leadership is a struggle in these difficult industry times for healthcare, and the head of an organization influences much of the hard-to-change but needs-to-change aspects of the care giving business. […]
June 10, 2014
There’s an old saw in business to the effect that you can’t trust the customer to know what they want. In other words, a customer cannot envision a solution that does not yet exist. Therefore, it is a professional’s job to invent that solution, rather than wait for the client to describe it, and then try to […]
Owner's Toolbox 
August 19, 2014
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