Browsing All Posts published on »March, 2014«

Why Processes Matter Most in HC, Part II

March 28, 2014


[Click for “Why Processes Matter Most in HC, Part I”] This concept is made very clear in sports. When a key guard and defensive specialist gets hurt in a basketball game, the coach says, ‘next man up’. The coach does not switch from man-to-man to zone defense (process) because one of his star players (resource) […]

Why Processes Matter Most in HC, Part I

March 27, 2014


Among the many cultural paradigm shifts under way in healthcare, arguably the most important is the understanding that, simply put:  processes rule. Paraphrasing Harvard Business School professor, author, and innovation expert Clayton Christensen, a business organizes three ingredients for long-term success:  priorities, resources and processes.  First, an entity identifies priorities to deliver a product or service. […]

Disaster Preparedness an Easy HC Target

March 13, 2014


To be filed in the “We Saw That One Coming” folder is yesterday’s announcement by the Advisory Board that healthcare providers (and not just hospitals) may be required by Department of Health and Human Services to assess and beef up their disaster preparedness efforts. Although still in concept and yet to be fully defined, it […]

World-Class Design: A Run in With a Ferrari

March 10, 2014


I listened intently to the Director of Planning, Design and Construction and how his healthcare system was preparing to roll out a new Children’s hospital.  This Director, for a system known for innovation and above-average industry performance, was lamenting how his new Children’s hospital would open and likely need renovations within 60 days.  “I bet my next […]