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For some time, I have been struggling with hospital wayfinding: how to make it better for our clients, and thus for hospital visitors. What I have found is wayfinding, like other big design problems in healthcare, traces its roots to understanding cognitive functions and how people process information, universally. Wayfinding will be solved when we […]
August 15, 2014
Earlier this week, I had the occasion to visit Milwaukee. The trip was a mixture of business and pleasure. Including the airline arrival, I was able to sample four separate modes of transportation by limiting myself to the urban core during my stay. What I noticed from each of the experiences was how drastically they differed based on my […]
August 13, 2014
In past blog posts related to healthcare projects, I probed the value of process over people. To clarify, I am not implying people are not important, only that a process govern the way people interact at all times—a process that is well constructed and not easily changed by the very people who attempt to work within […]
Owner's Toolbox 
August 19, 2014
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