Browsing All posts tagged under »integrated delivery«

Do We Pay for Precision?

August 15, 2014


Earlier this week, I had the occasion to visit Milwaukee.  The trip was a mixture of business and pleasure. Including the airline arrival, I was able to sample four separate modes of transportation by limiting myself to the urban core during my stay. What I noticed from each of the experiences was how drastically they differed based on my […]

Why Processes Matter Most in HC, Part II

March 28, 2014


[Click for “Why Processes Matter Most in HC, Part I”] This concept is made very clear in sports. When a key guard and defensive specialist gets hurt in a basketball game, the coach says, ‘next man up’. The coach does not switch from man-to-man to zone defense (process) because one of his star players (resource) […]

Why Processes Matter Most in HC, Part I

March 27, 2014


Among the many cultural paradigm shifts under way in healthcare, arguably the most important is the understanding that, simply put:  processes rule. Paraphrasing Harvard Business School professor, author, and innovation expert Clayton Christensen, a business organizes three ingredients for long-term success:  priorities, resources and processes.  First, an entity identifies priorities to deliver a product or service. […]

Selling the Fear Factor

November 30, 2012


One of the most cringe-worthy lines in sales occurs when a salesman states he wants to “find the pain” of a prospect, or to surreptitiously identify “what keeps [the prospect] up at night”. Every employed person has individual as well as organizational responsibilities.  Outside a hospital’s inner management circle, it is difficult for anyone to know what scares a hospital administrator. […]