Browsing All posts tagged under »linkedin«

Elder Patient Needs Begin with the Brain

August 19, 2014

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For some time, I have been struggling with hospital wayfinding: how to make it better for our clients, and thus for hospital visitors. What I have found is wayfinding, like other big design problems in healthcare, traces its roots to understanding cognitive functions and how people process information, universally.  Wayfinding will be solved when we […]

Coping with Leadership Turnover

August 13, 2014

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In past blog posts related to healthcare projects, I probed the value of process over people.  To clarify, I am not implying people are not important, only that a process govern the way people interact at all times—a process that is well constructed and not easily changed by the very people who attempt to work within […]

Retail Healthcare Open for Business

July 22, 2014

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Retail healthcare has been a trending topic of discussion, growing in prominence over the past four plus years.  At first, it was a novelty:  can healthcare learn from retail?  Should they? Then there were baby steps, like mimicking, for healthcare adopting retail:  creating clinics (bringing care to the customer), increasing social media presence (branding), and improving […]

Right-Sizing at Scale: Is It Possible?

July 8, 2014

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Two weeks ago, I had the privilege of touring the new Exempla St. Joseph replacement hospital in Denver. The project is known there as St. Joe Heritage or simply “Heritage”. Designed by ZGF with local architectural participation, and constructed by Mortenson, with local construction participation, it is massive—at one time the largest healthcare project in […]

New Ideas on Healthcare CEO Search

June 20, 2014

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Daniel Sinnott, CEO of his eponymous executive search firm, wrote a thoroughly excellent piece on how healthcare CEO searches should adapt to find more appropriate candidates. Leadership is a struggle in these difficult industry times for healthcare, and the head of an organization influences much of the hard-to-change but needs-to-change aspects of the care giving business. […]

Telemedicine Veto Symbolic

June 19, 2014

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Earlier this month, Florida Governor Rick Scott vetoed three telemedicine funding initiatives.  Becker’s and other media reports did not seem to delve into the back story on the action.  In this case, a little speculation might be predictive and helpful to provide broader understanding. Governor Scott has taken considerable criticism from the state’s healthcare industry for […]

Balancing Wants and Needs in HC

June 10, 2014

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There’s an old saw in business to the effect that you can’t trust the customer to know what they want. In other words, a customer cannot envision a solution that does not yet exist. Therefore, it is a professional’s job to invent that solution, rather than wait for the client to describe it, and then try to […]