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Retail healthcare has been a trending topic of discussion, growing in prominence over the past four plus years. At first, it was a novelty: can healthcare learn from retail? Should they? Then there were baby steps, like mimicking, for healthcare adopting retail: creating clinics (bringing care to the customer), increasing social media presence (branding), and improving […]
August 8, 2013
Numbers carry a certain weight that words cannot. Walmart received many mentions at the ASHE Annual Conference two weeks ago in Atlanta. None of those passing references were nearly as powerful as a few statistics on Walmart in one of the sessions I attended, and how Walmart plans to change the face of healthcare. Two […]
May 21, 2013
If anyone wonders what healthcare could look like if a publicly traded retail giant dove head-first into healthcare, let me offer this article. Efficient healthcare, Walmart-style—imagine the possibilities! The subject of the article, Dr. Devi Shetty’s Narayana Hrudayalaya hospital, might ring a bell for readers, as it was featured in Fast Company as one of 2012’s […]
April 30, 2013
Retail healthcare is advancing in sophistication, and this is a good thing. Healthcare providers continue to reach out more into the community with outpatient services, going to the people—this is progressive. Historically, most hospitals have played from a position of strength in the healthcare delivery relationship: patients come to us. Hospitals continue to become more […]
November 7, 2011
As many retail enterprises are aware, whether their eyes are on IPOs or simply survival, growth too fast can be the kiss of death. Hospitals and healthcare systems poised to do battle in suburbia and elsewhere via the outpatient clinic model, likewise, have much more to think about than simply location, location, location. Retailization themes […]
February 25, 2011
Research shows people spend more money when they shop “situationally”. Situational shopping is defined as purchasing items as a side activity to doing something else. An example would be surfing the web on a smart phone for a restaurant phone number and then buying tickets to a concert in the middle of your search. To […]
October 2, 2010
A recent article in Becker’s Hospital Review confirms in a very succinct way, what many of us know: retail healthcare is about to grow in a big way. How it happens, who knows? If retail healthcare models itself after the retail world, I bet it happens true to the retail way: popping up like mushrooms […]
September 4, 2010
Retailization in healthcare is more than an implementation strategy for making healthcare accessible; it must be a philosophy of doing business in order to be successful. For a facility or system to successfully deploy its resources for maximum reach and benefit, the understanding behind the physical structure needs to be clear. Retailization is not merely […]
June 19, 2010
For a few years now, experts have said one of the impending healthcare trends is retailization. Retailization in healthcare is understood as providing healthcare in a way similar to the business model for retail: inexpensive, fast, and accessible. One of the theories supporting this idea is that if healthcare outlets are ubiquitous like ATMs, people are more […]
Owner's Toolbox 
July 22, 2014
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