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In Fast Company’s “Generation Flux” article, much ground was covered as to how the capitalist landscape is unsettled, or more poignantly stated, constantly changing. Change equals risk in many businessmen’s heads, and continual change…well, deep down no one wants that; it is just too hard to plan for. Yet, this is where we find ourselves. Up until now, the focus in […]
April 25, 2012
What does it mean to do business with the owner? To me, dealing with an owner means you get “the most” from any interaction: customer service, honest communication, reliability, value, comprehensive attempt to resolve a concern or find a solution. Ownership in healthcare has been one big revolving door: physicians selling their practices, hospitals merging with systems, public companies going […]
April 23, 2012
An article in a trade magazine crossed my path on design for lightning protection for hospitals. Articles on topics like lightning fall into a category I refer to as ‘The Physics of Life’: immutable natural laws with which every building professional since the beginning of time has wrestled, and those 5000 years from now will also contend […]
April 20, 2012
Telemedicine is the process of using technology to bridge a physical distance between patient and caregiver to achieve wellness. And for a couple years, I have been eagerly reading and peppering telemedicine practitioners with questions in an effort to find out the physical design requirements for successful telemedicine implementation. What does the ideal telemedicine space […]
April 18, 2012
At the PDC Summit last month, a panelist noted Cleveland Clinic CEO Toby Cosgrove’s perspective that expected mergers and acquisitions (M&A) to be integral to sustaining healthcare revenue. This is also supported by economic theory. Big-time growth in this way is likewise espoused by for-profit healthcare. I believe mergers and acquisitions in healthcare can greatly consolidate what is currently […]
April 16, 2012
Despite all the focus on American healthcare reform and its constitutionality, some really successful business models are at work outside the U.S. One of them is the Narayana Hrudayalaya Hospitals, #36 in Fast Company’s Most Innovative Companies of 2012. The hospital admittedly has modeled a great deal of its operations on Walmart. Some of the […]
April 13, 2012
Last week I attended a networking event and met a handful of people who were between jobs, not uncommon these days. What I find interesting is how differently people portray their situation. Some feel sheepish and embarrassed to be out of work, while others are excited at the potential of opportunity in front of them. […]
April 11, 2012
Architect reported on a surprising stat from a recent Mortenson Construction healthcare industry survey: 93% of architects and 91% of healthcare providers place a heightened priority on flexibility in healthcare design. Excellent—near consensus from healthcare designers and healthcare design buyers! Now the tough question: what exactly does “flexibility” look like? Within the context of healthcare, […]
April 10, 2012
The stances outlined in my previous ‘hospital-as-hotel vs. hospital-as-healer’ post are not so stark or easily simplified. All hospitals seek to heal; however, some are paying more attention to patient satisfaction, and investing in improving those scores, more than others. Time will tell if this strategy is fruitful in the long term. As part of […]
April 6, 2012
Real estate on hospital campuses has always been valuable. Just how valuable…well that is being further clarified by current building trends. One of those efforts is the consolidation of healthcare support services, and their relocation to areas away from the main hospital. Support service is a catch-all term for anything not directly linked to diagnosis, […]
Owner's Toolbox 
April 30, 2012
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